A fast-growing digital mental health platform delivering psychologist-led therapy programs on anxiety, depression, and trauma recovery. The platform primarily serves young adults and university students across North America through secure, virtual sessions. Their goal is to make evidence-based care accessible, personalized, and engaging for a digitally native population.
The clinical team noticed a persistent gap: once a session ended, therapists had little visibility into the emotional shifts patients experienced between appointments. Many struggled to recall their week accurately, and early signs of relapse often went unnoticed. The team needed a simple, self-guided tool that could help therapists monitor mood trends in real-time, without adding a burden to the patient.
ºÚÁϳԹÏÍø±¬ÍøÕ¾â€™s Role
We developed a conversational Mood Checker chatbot integrated directly into the therapy app. It prompts users with simple, non-intrusive check-ins with mood emojis, custom labels, and brief reflection prompts. Behind the scenes, the system logged emotional patterns and surfaced mood shifts on the therapist dashboard. Over time, the tool helped clinicians gain deeper insight into each patient’s emotional landscape - based not just on session notes, but on real-world data. For clients, the tool prompted emotional self-awareness and encouraged active reflection, even outside therapy sessions, to become more aware of their emotional states.
63%
Chatbot Engagement
89%
Improved Sessions Planning
31%
Less Emergency Support
Benefits in a Nutshell
01.
Deeper Insight for Therapists
Therapists gained a richer understanding of patient emotions through real-time mood tracking data, enhancing the quality of therapy sessions.
02.
Reduced Admin Time
The chatbot eliminated the need for paper-based tracking, freeing up therapists from manual tasks and allowing them to focus more on patient care.
03.
Early Detection of Relapses
The platform enabled the early identification of emotional shifts or relapses, allowing therapists to intervene proactively, providing timely support.
04.
Strategic Differentiation
The AI-powered feature became a key differentiator, positioning the clinic as a forward-thinking, tech-enabled care provider, boosting its competitive edge.
Client Testimonial
We’ve seen measurable improvements in both patient self-awareness and outcomes. The integration was seamless, and our clients love the simplicity and value it brings to their journey.
Chief Clinical Officer
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