Our client is a US-based mental health company that operates a digital therapy platform for working professionals. Through this platform, they connect users with licensed psychologists for virtual therapy sessions. The organization focuses on improving mental wellness access, reducing delays in care, and creating scalable support systems that meet the emotional needs of busy, high-stress users.
The client observed a growing trend: many users were signing up for therapy but not following through with scheduling or attending their first session. Despite reporting high stress levels, users were unwilling to wait for therapist availability. The gap between initial sign-up and the first consultation often led to significant drop-offs. There was a clear need for an accessible, non-judgmental emotional support solution that could engage users immediately and deliver value from day one, without replacing human therapists.
ºÚÁϳԹÏÍø±¬ÍøÕ¾'s Role
We designed and implemented an AI-powered virtual therapist chatbot, trained on CBT (Cognitive Behavioral Therapy) principles and guided journaling techniques. The chatbot was capable of holding empathetic conversations, helping users recognize emotional patterns, suggesting self-care strategies, and offering a safe, always available space for late-night emotional check-ins. Seamlessly embedded within the client’s therapy platform, the chatbot served as the first line of emotional support - intelligently escalating high-risk cases to licensed therapists when necessary. It was designed to be culturally sensitive, HIPAA-compliant, and adaptive with continuous improvement driven by user feedback loops.
5,400+
User Conversations
67%
Engagement Boost
38%
No-show Reduction
Benefits in a Nutshell
01.
Immediate User Engagement
Users began interacting with the chatbot immediately, significantly reducing first-week inactivity.
02.
Improved Continuity
The chatbot bridged the engagement gap between therapy sessions, improving continuity of care.
03.
Reduced Support Load
The support team’s workload decreased, as the chatbot autonomously handled common concerns.
04.
Stronger Market Positioning
The AI experience contributed to stronger market differentiation and improved user satisfaction scores.
Client Testimonial
They brought deep understanding of both mental health and conversational AI, translating our needs into a practical, user-friendly chatbot that aligned perfectly with our clinical goals.
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