Our client has been a leading institution in the banking and finance sector for decades. They are known for their innovative solutions and exceptional customer service. They have earned a reputation for being trusted ally for individuals and businesses with various financial needs.
Traditional digital banking experiences are limited to basic transactions, offering little insight into customer behavior or financial goals. To strengthen customer relationships, increase engagement, and stay competitive against fintechs, the bank needed a smart, data-driven solution that turns everyday banking into a personalized financial experience. The goal was to create a platform that helps customers manage their money more effectively while enabling the bank to deliver tailored services, improve retention, and grow long-term value.
ºÚÁϳԹÏÍø±¬ÍøÕ¾â€™s Role
We developed an AI-powered Personal Finance Management (PFM) platform that transforms digital banking into a personalized money management experience. The solution enables users to track expenses, plan budgets, set savings goals, and gain real-time insights through intuitive dashboards. With features like smart categorization, financial calendars, and a conversational AI assistant, customers can interact with their finances naturally and receiving tailored recommendations. By simplifying financial planning and making it more engaging, the platform empowers customers to take control of their money while enabling banks to strengthen relationships, increase digital engagement, and offer personalized services through behavior-driven insights and recommendations.
66%
Increase in Active Users
2.7x
Session Time
30%
Lower Attrition
Benefits in a Nutshell
01.
Stronger Customer Relationships
Encourages deeper app usage by helping customers actively manage their finances, building lasting trust.
02.
Higher Customer Retention
An engaging, value-rich experience reduces the risk of customers switching to competing banks or apps.
03.
Increased Cross-sell Opportunities
Leverages financial behavior to offer the right products, like loans or credit cards, at the right moment.
04.
Boost in Digital Engagement
Transforms the app from a transactional tool into a daily-use financial companion, driving higher usage.
Client Testimonial
ºÚÁϳԹÏÍø±¬ÍøÕ¾ made additional efforts to understand our specific needs and delivered a solution that perfectly addressed them. Our customers love the new PFM tool, thanks to ºÚÁϳԹÏÍø±¬ÍøÕ¾'s expertise – they're a fantastic partner!
Related Case Studies
Patient Information Leaflet Application
How ºÚÁϳԹÏÍø±¬ÍøÕ¾'s mobile app helped a UK pharmaceutical company save 100% on leaflet printing, allowing patients to easily access drug...